TESTIMONIALS

What my clients say...

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C.Gapasin

Sussan is the best! She is trustworthy, very detail oriented, professional and great to work with. She makes sure we are always informed and answers any questions we may have. She genuinely cares and wants us to be happy with the outcome. She goes above and beyond and continues to keep in touch and even help connect us with her contacts for home improvements, schedules inspections and coordinates with contractors or vendors even after closing. She has helped my husband and I buy our first home together and when the time came that we needed an upgrade as our family got bigger, she not only helped us sell our house but also helped us buy another one. If ever we would need to move again, she will for sure be the agent we want to work with."

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Robert MS - Seller - Walnut Creek

Sussan helped us prepare and sell our home in Walnut Creek. She held our hand through the entire process; helping us identify upgrade and remodeling work, finding us a painter, finding a stager, helping us prepare the yard, taking care of the listing and marketing, helping us navigate the paper work and reports to finally selecting the right buyer. In this market it is important that you partner with a professional who can help you get the most value from the sale of your home. Sussan did that for us. After the viewings we had an overwhelming response that resulted in us accepting an offer $250k over asking. Throughout the process Sussan was professional and supportive. I would recommend Sussan to anyone selling their home in the area.

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Fahim Z - Buyer - San Ramon

I was really thankful for having Sussan help us in our home search. She was knowledgeable, kind, and extremely responsive throughout the process, and treated us like her own family. It's nearly impossible to buy a home as a first-time buyer where we were looking to settle, and we've seen many friends go through months upon months of searches and rejected offers. Sussan educated us rapidly and helped us find and close on a home within weeks.

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Hannah H - Buyer - Martinez

Sussan is an excellent person to work with, she has a passion in what she does and has a wide knowledge in dealing with the market. I enjoyed working with her as she is detailed, dedicated and result oriented. We managed to get the right and appropriate home for us with her support and determination. Sussan also recommended a good person to work with for getting my loan approved and completed. She takes pride in her work and give you the right advice in evaluating the real estate market. I honestly would strongly recommend Sussan to all my relatives and friends. I actually did already. Thank you Sussan for being great support in getting the right home for us.

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Sun M - Seller/Buyer - Walnut Creek

We are grateful to Sussan, who guided us through listing, staging, and sold our home of 20 years at significantly more than the asking price in just seven days. She also helped us buy a home and close escrows on both houses within one month. Sussan was always accessible to us through countless intricate details that we were not familiar with the real estate transactions. Sussan's knowledge of the current real estate market, trends, and timing helped us immensely. We developed a great rapport. We especially appreciated her sense of fiduciary duty and professionalism. She explained every detail directly and the straight forward manner that made us feel at ease. She has been a true blessing, and we felt fortunate to have her as our real estate partner, agent, counselor and friend.

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Iazseb - Buyer/Seller - Livermore

I've know Sussan since 2017 when I bought a home through her representation. Since then she has always kept in touch and provided valuable updates on the market. Now I sold a home through her and it was above the asking price. She is very detail and knows her stuff. She also has the right connections for fix up, inspection or staging. I'm extremely happy with her expertise and she has earned my trust and her reputation speaks for it.

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Anon- Buyer - Concord

Sussan was an excellent guide during Covid-19 shelter-at-home orders that limited any showings other than virtually. She always looked after my needs and emotional well-being, taking care to give me ideas and feedback.

Once the realtors were given the go ahead, Sussan and I did the two showings in one day. I live over 50 miles away, so it was essential to time the showings just right. It was a rainy day, yet once we were suited up with protective gear, it was an easy choice for me between the two condos.

Prior to the showings, I was kept abreast of all available places, and Sussan personally checked in on me for a 5 month period, until the requirements were lifted.

I was able to get an offer in within a few days of viewing, and was moved in within 30 days, after I sold my former condo. The trial of dealing with title companies, mortgage companies, and the seller’s timeline were dealt with seamlessly.

I am so grateful!Less

Highly

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Judith M - Buyer - Walnut Creek

Sussan is a kind, attentive person who takes her client’s needs into consideration when working on finding a home. She is always on top of the house buying process, and her local knowledge and experience helps her guide the client through the complex and detailed experience, especially during this complicated real estate market presented by Covid-19.

I recommend her as a professional, as well as a human being, aiding the buyer in a very emotional and stressful time. It was a joy to work with her!

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Shadi R - Buyer - Walnut Creek

Sussan has been an absolute pleasure to work with!! She made the process of buying our home which can be quite stressful in the Bay Area very smooth and enjoyable for us. She is very knowledgeable and was always available for us. She was always so quick to respond any time when we had questions or needed her expertise. My husband and I both work full time and have very busy schedule. In order to save us time, Sussan would preview the houses and would send us videos so we can preselect the homes we needed to see. She literally spent every weekend with us showing us homes for 8 months!! She always had our best interest in mind and treated us as family. She never rushed us into buying something that she felt would not be a great fit for us or make us happy at the end!! We feel so blessed to have found her not only as our agent but as a lifetime friend!!!

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Jeremy W - Seller - Concord

We worked with Sussan to sell our home in Concord. She was very knowledgeable in all areas of what needed to get done to get the house on the market and sold at a competitive price. Ended up selling for more than we listed! She was great to work with, very proaxtive and always quick to respond when we had questions or concerns. I would definitely work with Sussan again when buying or selling a home. Highly reccommended! Less

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Anon - Buyer - Pleasant Hill

We recently purchased a home over the summer and Sussan was integral to the whole process. She was our realtor for over two years as we searched for the home we finally purchased! Sussan is extremely attentive and is readily available to respond to any request/question you have. She is realistic with what the market is doing and is definitely an advocate for her buyers during the closing process. Overall, I would definitely recommend Sussan!

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C Snyder - Buyer - Walnut Creek

Sussan was fantastic - very detail oriented, business savvy and a true joy to work with. She did a great job of guiding us on issues that would be important to buyers, but was respectful of our boundaries as well. I wish all transactions could be as great as this one - I would use her again and again!

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A Zahedani - Buyer - Walnut Creek

Quality contributions made throughout our home search and purchase experience. Very pleased with Sussan's attentiveness to our needs and impressed with her professionalism and local knowledge of the East Bay real estate market.

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Anon - Buyer/Seller - Walnut Creek

Sussan did a phenomenal job with us. She was our broker for both the sale of our property and buying of our new house. All of her recommendations when selling our house worked helping us get top dollar - we sold with the highest sq ft price in our area. Additionally, Sussan was quick to get us into our new house after a couple offers in-front of ours surprisingly fell through. We had to move very fast and aggressively to ultimately get the house of our dreams! Sussan's quick guidance and recommendations around the timing and composition of our offer is what i believe ultimately got us into our new house. I highly recommend Sussan to anyone looking to buy or sell their home!

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Aaron Z - Buyer - Walnut Creek

Sussan made several highly valuable contrinutions throughout our home search and provided us with a wonderful purchase experience. Very pleased with Sussan's attentiveness to our needs and impressed with her professionalism and local knowledge of the East Bay real estate market.

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DM Swigert - Seller - Walnut Creek

Sussan was the best.
We discussed our goals and she set out to make it all happen.
Her contacts were wonderful from the painters to the stager.
It all fell into place.
Sussan was always there for us.
Every text every call was answered immediately.
She knows her stuff.
Her attention to detail really makes a difference.
She truly puts her all into it and makes you feel like you are the most important and only client.
We are now in our new home and so happy that it all worked out.

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Lindsey F - Buyer/Seller - Walnut Creek

She is absolutely the best!! We used her to sell our house and buy a new house. We got us top dollar for our home and she was with us every step of the way. She became an extension of our family.

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Aron - Buyer - Walnut Creek

We met Sussan two years ago before needing her services. She periodically checked in with us until we finally were ready to look for a replacement property for a 1031 exchange. Sussan then went into action finding multiple houses that met our needs within both our budget and our desired neighborhoods. With her knowledge and skills, we were able to secure and close on the perfect replacement property. Sussan was extremely knowledgeable of the market and skilled in her negotiations. She was attentive to details and a pleasure to work with.

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J & J H - Buyer- Walnut Creek

Sussan was extraordinarily responsive and followed up to make sure we understood the entire purchasing process. Had great insight into east bay neighborhoods.

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Sandra N - Buyer - Walnut Creek

Sussan Rouhafza is a first class realtor whose expertise resulted in a fast sale of my house above listed price. Her knowledge of market trends, attention to detail and her reasonably priced crew of home improvement workers was invaluable. She put a lot of time and effort into to steering me through the process and I always knew she had my best interests at heart! Integrity and a total joy to work with Sussan Rouhafza has my highest recommendation! Less

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J Flikke - Buyer - Pleasant Hill

We met Sussan when we spontaneously decided to pop into one of her listings. She welcomed us with open arms, even though it was nearly closing time and we weren't quite ready to start the home buying process. She answered all of our questions with a smile, asked us to stay in touch, and hoped that we would consider working with her when the time was right. Sussan was very patient- checking in on us every so often, but not pushing us before we were ready. She was very respectful of our needs. About 6-8 months later, we decided the time was NOW! Sussan gave us a detailed presentation of her services and the home buying process. She made excellent recommendations when we needed to find other professionals during this journey. She responded to all of our emails, texts, and phone calls within a short amount of time and was available anytime, day or night. Once we found our forever home Sussan immediately got to work to make our dream become a reality. She focused all of her energy into our offer and negotiations, resulting in us winning a multiple bid offer! We are VERY happy first time home owners. Less

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Dan - Buyers -Orinda

As first time homebuyers we really needed someone who could take us by the hand and walk us through the process. Sussan was phenomenal. She was incredibly communicative and gracefully patient with all of our newbie questions. From day one, it was clear that our success was her success. She really treated us like one of her own. Thanks Sussan! Less

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Anon - Buyer - Walnut Creek

Sussan was fantastic - very detail oriented, business savvy and a true joy to work with. She did a great job of guiding us on issues that would be important to buyers, but was respectful of our boundaries as well. I wish all transactions could be as great as this one - I would use her again and again!

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B Welch SFO - Seller/Buyer - Concord

Sussan Rouhafza was a real pleasure to have as our real estate agent on multiple transactions over a very short period of time. Sussan helped us navigate every facet of a very hot market. She answered ALL of our questions – and, we had many! Every question we posed was answered in a timely manner – very important – and, with true integrity. She was accessible even into the late hours of the evening. Each step of the way Sussan made us feel like we were her only clients. We know from experience the overwhelming decisions and hurdles one faces in buying real estate. Sussan relieves the stress and steps in to help mediate those tough decisions. Ultimately, the decisions are yours – but, she provides a buffer to help guide you towards the correct decision.

Although this was not our first time buying a home, it was our first time selling two homes while searching for our new dream home! Sussan stuck with us and encouraged us to take our time to find the right home, no pressure. Here is where we realized she was a true professional, knew the market and recognized the every need of her clients. We would highly recommend Sussan. You will truly work with someone who has a high standard of excellence, and the drive to provide you with first class service.

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K & S Brooks - Seller - Walnut Creek

We recently sold our home in the Bay area. As you know, there are many questions surrounding the selling process. Our Realtor, Sussan Rouhafza, with Keller Williams, was amazing. She answered all of our question time and time again with a smile. She is very approachable no matter if you are the seller or an inquisitive buyer. She is right there with an answer or to set your mind at ease.
Not only is Sussan very thorough and is prepared for any turn of events, but she works with an amazing team who helps pull everything together.
My husband and myself are very happy with Sussan Rouhafza as our Realtor now and in the future. We could not be in better hands and would not make a move without her.